Frontier Airlines may encounter federal probe more than alleged refusal to refund canceled flights

Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to investigate issues that Frontier Airlines failed to refund the cost of flights canceled due to the coronavirus outbreak and then made it practically impossible for men and women to apply vouchers for various other flights during the pandemic.

In a sales copy to Transportation Secretary Elaine Chao, Attorney General Phil Weiser stated the office of his had gotten approximately 100 complaints from Colorado and 29 various other states about the Denver-based low price carrier since March, more than any other company.

People said that Frontier refused to issue them a refund when flights had been canceled because of the pandemic, that Weiser stated violated department laws that refunds are thanks even when cancellations are actually thanks to situations beyond airlines’ control. Other people who received vouchers for use on succeeding flights after voluntarily canceling their travel plans were not able to redeem them. Some were rejected by the airline’s site and were not able to extend the 90 day time limit for applying them or had been limited to employing the vouchers on simply one flight, he published. Still individuals that sought assistance through the airline’s customer support line were put on hold for several hours and were disconnected frequently, he said.

Weiser believed that the Department of Transportation was at the very best spot to take a look at the complaints and said it must issue fines of up to $2,500 a violation when appropriate.

Chronic problem? DOT warns airlines? yet again? to issue refunds for canceled flights right after getting 25,000 complaints

Businesses cannot be allowed to take advantage of customers during the time and must be held accountable for deceptive and unfair conduct, he stated in a declaration.

Frontier said it has remained in detailed compliance with division rules and regulations regarding flight modifications, cancellations and refunds.

Throughout the pandemic, Frontier Airlines has acted to fine faith to take care of the passengers of ours compassionately and fairly, the company said in a statement.

Complaints about getting refunds from airlines surged this spring. In May, Chao asked airlines to be as flexible and considerate as possible to the demands of passengers who face economic difficulty.

In the department’s May air traveling customer report, probably the most recent offered, Frontier had the third-highest fee of general complaints, trailing Hawaiian Airlines as well as United Airlines. The report counts only complaints from buyers that go through the trouble of filing a criticism with the office, not those who just complain to an airline.